top of page

This is a paragraph area where you can add your own text. Just click “Edit Text” or double click here to add your own content and make changes to the font. It's a great place to tell a story about your business and let users know more about you.
-
How large is your facility?Red Rover Resort is situated on 40 acres! Our facility consists of 34 kennels and 5 large outdoor play areas. New for the 2025 season we are now offering our on-site fresh spring water fenced in pond for playtime swims! Our Pup Plunge Pond is seasonal and can be added on with your booking on the Paw Partner app. Including the Pup Plunge we have a total of 6 outside play areas.
-
What are your hours of operation?We are open 365 days a year. Monday thru Sunday = 8:00am - 8:00pm
-
Do you require reservations?Yes, at Red Rover Resort we require reservations and encourage you to download the free app, Paw Partner, so you can make online request for a reservation. When you make a request for a reservation please understand this is a request only and a team member will still need to confirm the request. This allows us time to make sure your pup's vaccinations are up. to date, etc. Please note if you make a reservation and the specific size kennel/service is sold out and you are put on a waiting list, we kindly ask you to drop a line to the resort, and the staff will do it's best to accommodate. We are reachable at 970.879.3647
-
How does the Paw Partner app work?The Paw Partner app is designed to make managing your dog's daycare and boarding experience easier and more convenient. With the app, you can make online reservations for daycare, boarding, and grooming services, ensuring you have a spot reserved for your pup with just a few taps. When you make a request for a reservation please understand this is a request only and a team member will still need to confirm the request. This allows us time to make sure your pup's vaccinations are up. to date, etc. Please note if you make a reservation and the specific size kennel/service is sold out and you are put on a waiting list, we kindly ask you to drop a line to the resort, and the staff will do it's best to accommodate. The app also allows you to upload and manage important documents, such as vaccination records, directly to your account. This feature ensures that all required information is up-to-date and readily accessible, eliminating the need for paper copies at check-in. Staying connected with your dog while they're with us is simple through the app. You can receive daily updates about your pup’s activities, including photos and messages from our team, so you can rest assured knowing how they’re doing throughout the day. In addition to these features, the app offers an intuitive, user-friendly interface to manage your pet’s schedule and information, making your experience as seamless as possible. Whether you're booking a reservation, uploading documents, or checking in on your pup, Paw Partner keeps everything in one convenient place!
-
When do vaccinations need to be administered prior to arriving?All vaccinations including those like bordetella must be administered 7 days prior to checking in.
-
I made a reservation and I need to cancel. What is your return policy?Please be aware that last-minute cancellations are a difficult situation for us to navigate. We plan our staffing far in advance in order to provide the best possible care for your dogs. Last minute cancellations are not easy to fill with another pet, so while we do understand that situations arise, please understand that your reservation held a kennel space (much like a Hotel or Airbnb) in which does not allow us to book with someone else. In the event that you need to cancel your reservation, our policy is as follows: HOLIDAY BOOKINGS: (Thanksgiving, Christmas, Blues Break, Spring Break and Fourth of July), cancellations within 30 days of the reservation will be charged 50% of the invoiced amount. Cancellations 2 weeks or less will be charged the full amount. These weeks typically fill up far in advance and its difficult for us to fill them last minute. We do realize that emergency and unforeseen situations arise so please feel free to give us a call and we will work with you within reason. All other bookings: Cancellations received 72 hours prior to your reservation will receive a full refund. Cancellations between 24 and 72 hours of your reservation will be charged 50% of your invoice as a credit to be used on a future visit. Cancellations with the 24-hour period of your reservation will be charged 100% of your invoiced amount, unfortunately without credit being applied. We do realize that emergency and unforeseen situations arise so please feel free to give us a call and we will work with you within reason. We look forward to seeing your pet!
-
My dog is aggressive, can I still make a reservation?We do have the ability to care for dogs who have aggressive tendencies. If you feel that your dog is or can be aggressive, please call and speak to a staff member so we can set up a time to assess your pet before booking with us. If your dog is aggressive towards people, however we will not be able to accommodate the animal.
-
This is my first time boarding. What should I bring?Enough of their regular food brought in an air-tight container (please no non-resealable bags). Any medications MUST be in their original/prescription bottle (including supplements). Any bedding or blankets that will make your dog more comfortable. Any updated vaccinations since their last stay. Your dogs favorite toy and treats. Please do not bring rawhides.
-
My dog takes medication. Can you administer them?We can absolutely administer any oral or topical medications your dog needs during their stay with us. We cannot however administer any injection or rectal medications. Please note that any and all medications (including supplements) must come in the original prescribed or manufactured bottle with your dog’s name and dosage written clearly. Please not stuff pill pockets or prepare medication in things such as peanut butter (per state regulations), we are happy to do this for you. There is no charge for us to administer any medications.
-
Do you walk my dog?Yes! You can choose a 30 minute private walk at time of booking as an add-on.
-
What happens if my dog needs medical attention?Our staff is trained and equipped to handle injuries and medical situations. If your dog requires emergency medical attention, we will immediately contact your vet, but may take them to the first available or nearest clinic depending on the situation. We will also contact you or your emergency contact if you're unavailable. For non-emergency situations that may require veterinary care, we will first reach out to you to discuss the best course of action. Our staff is trained in Canine First Aid and can manage minor injuries and illnesses. If a veterinarian visit is not necessary, we will treat the situation as needed. Please note that Red Rover Resort is not financially responsible for any injuries or medical conditions that occur at our facility. Ensure that your emergency contact information is up-to-date and available in case we are unable to reach you.
-
How long can I board my dog for?Anything after two weeks, please advise with a staff member so we can accommodate.
-
What time is drop off?We kindly request drop-off before 5 PM so your pup has time to acclimate and can join the final play session, which takes place between 1 and 5 PM.
-
What time is pickup?When boarding pickup/checkouts are scheduled between 8:00am - 12pm. We understand that flight delays and cancellations happen—just keep us updated, and we’ll do our best to adjust. Similar to a hotel, we require time to clean between guests. If pickup occurs after 12:00 PM, a half-day daycare fee of $35 per dog will be applied. The latest pickup time is 7:45 PM. Thank you for your understanding and cooperation!
-
What happens if I cannot pick my dog up before you close?This is a great question! Unfortunately we have extended our business hours as much as humanly possible and if you cannot pick up for your dog before closing time then you may need to make arrangements with a friend or family member to help you with the pickup. If this is not possible then you will need to book another night, so you can pick your pup up at your earliest convenience the following day between 8am and 12pm.
-
Will I be charged for using in house food, if I do not bring my own dog food?Yes, Red Rover charges only our cost for utilizing high grade in-house food. A small daily fee will be added to your bill for each cup, per meal, per dog.
-
How often will I receive pictures of my dog on the Paw Partner app?Our goal at Red Rover is to provide one picture per day. However, during busier times, our top priority is keeping all eyes on the pups to ensure a safe, loving, and enriched environment. If you do not receive a picture, please know this does not mean your dog was overlooked—it simply means we are at full capacity and all hands and eyes are focused on the yards. We understand how important it is to receive updates and we do our very best to make sure that happens.
bottom of page